Terms of Service

1. The Service

MessageMart AI provides an AI-powered conversational commerce platform that helps businesses automate sales, customer support, lead qualification, order management, inventory tracking, and payments across Instagram, Facebook Messenger, WhatsApp Business, and TikTok. You are responsible for connecting your own social and payment accounts and for the accuracy of the product, pricing, and policy information you provide.

2. Accounts and Eligibility

You must be at least 18 years old and have authority to bind your business to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Subscriptions, Fees, and Billing

The Service is offered on a subscription basis as described on our Pricing page. Fees are billed in advance on a recurring basis and are non-refundable except as required by law. We may change pricing with advance notice; continued use after a price change constitutes acceptance of the new pricing.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or the policies of Meta, TikTok, or any connected platform.
• Send unsolicited, abusive, deceptive, or unlawful messages to customers.
• Reverse engineer, resell, or attempt to gain unauthorized access to the Service.
• Upload content that infringes intellectual property or violates the rights of others.

5. Third-Party Platforms and Payments

Use of the Service in connection with Instagram, Facebook, WhatsApp Business, and TikTok is subject to those platforms' own terms and policies. Payment processing features (including Stripe and JazzCash integrations) are subject to the applicable payment processor's terms. MessageMart AI is not responsible for the acts or omissions of third-party platforms or processors.

6. Intellectual Property

MessageMart AI retains all rights to the Service, including its software, design, and trademarks. You retain ownership of your business data, content, and customer information uploaded to the Service.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MESSAGEMART AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MESSAGEMART AI AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small claims court. [Specific arbitration body, rules, and venue to be finalized by the business owner.] You and MessageMart AI each waive the right to a jury trial and to participate in a class action.

10. Termination

We may suspend or terminate your access to the Service for breach of these Terms or non-payment. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

11. Governing Law

These Terms are governed by the laws of the State of [State], United States, without regard to its conflict-of-laws principles.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be directed to hello@messagemartai.com.