LEGAL

Privacy Policy

Last updated: January 1, 2026

This Privacy Policy explains how MessageMart AI ("MessageMart AI," "we," "us," or "our") collects, uses, discloses, and safeguards information when you use our website at messagemartai.com and our conversational commerce platform (collectively, the "Service"). This Policy is written to comply with applicable United States privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), and general U.S. data practices.

1. Information We Collect

We collect information in the following ways:

Account & Business Information: name, business name, email address, and billing details when you sign up for or purchase the Service.
Connected Platform Data: when you connect your Instagram, Facebook, WhatsApp Business, or TikTok account, we process the messages, catalog data, and customer interactions necessary to operate the automation features you enable.
Customer Conversation Data: messages, order details, product inquiries, and related metadata exchanged between your customers and your connected channels, processed on your behalf.
Usage Data: log data, device information, and analytics collected automatically when you use the Service or visit our website.
Contact Form Submissions: any information you submit through our Contact page, including name, email, subject, and message content.

2. How We Use Information

To provide, operate, and maintain the Service, including automation, customer support, order management, inventory tracking, lead qualification, and payment workflows.
To respond to inquiries submitted through the Contact page or via email.
To send transactional communications related to your account or subscription.
To improve, secure, and develop new features for the Service.
To comply with legal obligations and enforce our Terms of Service.

MessageMart AI does not sell customer data to third parties.

3. How We Share Information

We share information only as necessary to operate the Service, including with infrastructure and payment processing providers (such as Stripe and JazzCash) acting on our behalf, and as required by law. We do not share customer conversation data with third parties for advertising purposes.

4. Your Rights and Choices

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain data uses. California residents have specific rights under the CCPA/CPRA, including the right to know what personal information is collected and the right to request deletion. To exercise any of these rights, see our Data Deletion Instructions or email support@messagemartai.com.

5. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Deletion requests are processed as described in our Data Deletion Instructions.

6. Data Security

We use commercially reasonable technical and organizational measures designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

Questions about this Privacy Policy can be directed to hello@messagemartai.com or our registered business address: MessageMart AI, [Business Address Placeholder], United States.